100% Remote Customer Onboarding in 4 mins
using Video KYC.

As easy as it can get

  • Browser based solution
  • Works on 128kbps throughput
  • Two way or one way video call
  • Video recording
  • Completely white labelled solution
VideoCX.io is a browser based easy to use Online Video KYC software support video recording on as low as 128 kbps bandwidth and completely white lablled for your use.
BFSI and NBFCs companies have implemented videocx.io video contact center application for customer ID Verification with Photo and document capture, Face match, OCR and autofill, signature capture with live location capture as per RBI guidelines.

ID Verification

  • Photo & document capture
  • Face match using AWS Rekognition
  • OCR and autofill
  • Signature capture & cropping
  • Live location capture using Google Maps API

Smoothest customer journey

  • Token based customer routing
  • Product and language based routing
  • Option to send customer to top of the queue
  • Instructions page for customer education
  • Option to have an agent assisted journey
VideoCX.io supports token based customer routing specific to langure or baking products like financing, commercial or personal financing. Customer is comfortable with the smooth journey as the software instructs for customer education
VideoCX.io ensures seamless joureny of BFSI, NBFC & Insurance domain companies with API integration to your system using Amazon SQS, custoemr redirection post kyc with SMS notification end to end.

APIs to make your journey seamless

  • Integrate with your digital journey
  • Transfer data back using Amazon SQS
  • Send SMS to customers on every step
  • Easy customer redirection post the KYC

Your VKYC Bank for audit

  • Maker and Checker module
  • One page per customer with all data
  • Save customer record in a PDF
  • Search by ID, mobile number, PAN etc
  • Transfer data to on premise server
  • Compliant to regulatory norms
  • Banking grade security
Online video KYC and video banking as per controller guidelines full supported audit using-maker check format, one page customer full data with pdf support and seamless data transfer to on-premise servers.
videocx.io dashboard gives you complete control on all 21 events from start to finish on live dashboard for complete operations. Monitor your queue end to end. Never miss a single point in your journeys.

Analyse every step of your journey

  • Track 21 events from start to finish
  • Live dashboard for complete operations
  • Product-wise dashboard
  • Live customer queue
  • Detailed daily data dump in excel